Customer Service - Senior Personal Banker

NatWest Group

St Helens, United Kingdom
Base: £26,350 pro rata; bonus/equity: not specifie...
Proactively support customers
Deliver excellent customer service
Build rapport and trust
You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection

Job Summary

  • You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection.
  • As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships with our customers, as well as proactively promote the benefits of our growing range of digital services to simplify and enhance their banking experience.
  • You’ll join us on a competitive salary starting of £26,350, pro rata for the hours you work, and benefit from a range of protection, healthcare and lifestyle benefits through Natwest Group Benefits.

Matching Summary

You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection.

Salary

Base: £26,350 pro rata; Bonus/Equity: Not specified; Benefits: Protection, healthcare and lifestyle benefits, generous holiday entitlement of 36 days pro rata, monthly retirement fund contribution

Skills & Requirements

Must-have

  • proactively support customers
  • deliver excellent customer service
  • build rapport and trust
  • excellent communication and interpersonal skills
  • planning and organisational skills

Nice-to-have

  • passion for delivering excellent customer service
  • motivated and driven to develop career
  • strive to improve standards
  • taking the stress out of banking

Key Requirements

  • Professional Bankers Certificate
  • Experience in customer service environment
  • Ability to work with and coach branch team
  • No Skilled Worker visa sponsorship

Work Rights

Not specified

Tailored Resume

Cover Letter