Job Summary

• As a Head of CX Product, you will play a defining role in shaping the future of how millions of customers experience our bank — setting the vision, strategy, and standards that guide the journeys, channels, and capabilities at the heart of their financial lives.
• This is a rare opportunity to lead at enterprise scale: orchestrating multidisciplinary teams, aligning executives around bold product direction, and influencing some of the most critical customer, regulatory, and commercial outcomes in the organisation.
• You will champion insight‑driven, customer‑centred design; steward the performance and evolution of core digital experiences; and ensure that every decision — from strategy to investment to delivery — builds clarity, confidence, and long‑term value for the people and businesses we serve.

Matching Summary

Skills & Requirements

Key Requirements

• Proven product strategy and portfolio leadership
• Depth in customer, market, and regulatory insight
• Strong commercial accountability
• Expertise in dual-track agile and product discovery
• Exceptional delivery governance and execution oversight
• Leadership, coaching, and capability-building experience
• Influence and executive alignment skills
• Knowledge of modern technology and architecture
• Regulatory, risk, and governance expertise
• Experience in organisational strategy and change

Work Rights