Client Service Analyst I

Global Payments

Bachelor's degree or equivalent experience
Crm tools proficiency salesforce netsuite
Strong written and oral communication skills
The Client Advocate role is responsible for delivering relationship management level support to Global Payments' general portfolio through proactive engagement

Job Summary

  • The Client Advocate role is responsible for delivering relationship management level support to Global Payments' general portfolio through proactive engagement.
  • This position requires cross-training in the payment processing industry to identify root causes of service failures and implement long-term solutions.
  • Success in this role involves negotiating pricing plans, handling escalations, and educating clients on integrated processing complexities to reduce attrition.

Matching Summary

The Client Advocate role is responsible for delivering relationship management level support to Global Payments' general portfolio through proactive engagement.

Skills & Requirements

Must-have

  • Bachelor's degree or equivalent experience
  • CRM tools proficiency Salesforce Netsuite
  • Strong written and oral communication skills
  • Problem-solving and root cause analysis
  • Empathy and negotiation capabilities

Nice-to-have

  • Credit card industry experience
  • Experience with GSuite and Excel
  • Proactive client engagement mindset
  • Ability to handle high-volume reviews
  • Knowledge of interchange and pricing structures

Key Requirements

  • Bachelor's Degree required
  • No relevant experience required
  • 4 years preferred in credit card industry

Work Rights

Not specified

Tailored Resume

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