Customer Service Lead

Livingston Animal Hospital

Leominster, MA, United States
Leading customer service teams
Client and pet care
Team motivation and mentorship
As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors

Job Summary

  • As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors.
  • Oversee, coach, and support the CSR team to ensure excellent client service and teamwork.
  • You’ll join a close-knit team that values humor, hard work, and heart.

Matching Summary

As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors.

Skills & Requirements

Must-have

  • Leading customer service teams
  • Client and pet care
  • Team motivation and mentorship
  • Fast-paced environment
  • Solutions-focused communication

Nice-to-have

  • Compassionate and empathetic approach
  • Positive and collaborative culture
  • Humor and hard work values

Key Requirements

  • Previous customer service experience
  • Supervisory or leadership roles
  • Veterinary or medical experience is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter