Base: $33,040.00 - $61,360.00; bonus/equity: not s...
On-site
Tier ii problem resolution
Complex customer issues
Inbound/outbound calls
The Senior Associate for the Special Handling Group (SHG) serves as a Tier II Problem Resolution Specialist supporting Strada’s Human Resources Outsourcing (HRO) clients
Job Summary
The Senior Associate for the Special Handling Group (SHG) serves as a Tier II Problem Resolution Specialist supporting Strada’s Human Resources Outsourcing (HRO) clients.
This role manages escalated and complex customer issues through inbound/outbound calls, email, and system tickets.
Strada is a people, payroll, and technology leader simplifying international workforce management, operating in 180+ countries.
Matching Summary
The Senior Associate for the Special Handling Group (SHG) serves as a Tier II Problem Resolution Specialist supporting Strada’s Human Resources Outsourcing (HRO) clients.
Salary
Base: $33,040.00 - $61,360.00; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Tier II Problem Resolution
complex customer issues
inbound/outbound calls
analytical thinking
minimal supervision
Nice-to-have
people-first solutions
growth and discovery
inclusive culture
performance-improvement initiatives
Key Requirements
High school diploma or GED
1+ year customer service experience
Basic computer proficiency
Authorization to work in the U.S.
Work Rights
Authorization to work in the U.S. without sponsorship