Consultant - Customer Engagement

Capita

Kraków, Poland
Not specified; benefits: luxmed medical healthcare...
C1 level english communication skills
Proficiency in ms office word and excel
Experience with sage crm system
The role involves answering calls, verifying policy holders, and resolving escalated complaints in accordance with business and legal requirements

Job Summary

  • The role involves answering calls, verifying policy holders, and resolving escalated complaints in accordance with business and legal requirements.
  • Employees receive comprehensive benefits including a Mental Health Helpline, an extra day off for voluntary activities, and access to Employee Network Groups.
  • Capita Poland supports diverse sectors including local government and insurance, operating across Kraków, Opole, and Łódź locations.

Matching Summary

The role involves answering calls, verifying policy holders, and resolving escalated complaints in accordance with business and legal requirements.

Salary

Not specified; Benefits: LuxMed medical healthcare, Generali group insurance, Multisport Plus/Classic, MultiKafeteria, 30-minute lunch break included

Skills & Requirements

Must-have

  • C1 level English communication skills
  • Proficiency in MS Office Word and Excel
  • Experience with Sage CRM system
  • Strong attention to detail
  • Ability to work effectively in teams

Nice-to-have

  • Coaching experience for other advisors
  • Self-motivated approach to work
  • Excellent telephone manner
  • Interest in internal training roles
  • Multinational environment experience

Key Requirements

  • Good written and verbal communication skills in English at C1 level
  • Skills in core MS Office products
  • Strong customer focus

Work Rights

Not specified

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