Automotive Technical Support Specialist 1

Nissan UK

Stanfield, Arizona, United States
Hybrid (m-th onsite, friday remote)
Respond to tech line cases
Diagnose and repair customer vehicles
Document technical information
Nissan UK is seeking an Automotive Technical Support Specialist 1 in Stanfield, Arizona, responsible for providing technical assistance to dealership service technicians. The ideal candidate must possess ASE Master or OEM certification, with a strong background in automotive repair and maintenance

Job Summary

  • Replies to TECH LINE cases via email or phone, and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles.
  • Documents all cases with required information; searches database for similar and related matches; updates existing reports and closes out completed reports.
  • Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms.

Matching Summary

Match Score: 85

Nissan UK is seeking an Automotive Technical Support Specialist 1 in Stanfield, Arizona, responsible for providing technical assistance to dealership service technicians. The ideal candidate must possess ASE Master or OEM certification, with a strong background in automotive repair and maintenance.

Skills & Requirements

Must-have

  • Respond to TECH LINE cases
  • Diagnose and repair customer vehicles
  • Document technical information
  • Provide help desk technical assistance

Nice-to-have

  • Contribute to brand value
  • Achieve profitable growth
  • Analyze decisions from customer viewpoint

Key Requirements

  • ASE Master Certification or OEM certification
  • Three or more years of automotive retail repair experience
  • One or more years of directly related professional level experience
  • Typing speed of 30wpm or better

Work Rights

Not specified

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