You will play a key role in optimizing Jira Service Management, improving workflows, and enabling teams through better tooling, knowledge sharing, and automation
Job Summary
You will play a key role in optimizing Jira Service Management, improving workflows, and enabling teams through better tooling, knowledge sharing, and automation.
Support content design teams with Jira usage, structure and best practices, create and maintain knowledge bases within Jira Service Management, and provide user training and guidance to improve adoption and efficiency.
We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey, with vast opportunities for self-development.
Matching Summary
You will play a key role in optimizing Jira Service Management, improving workflows, and enabling teams through better tooling, knowledge sharing, and automation.
Skills & Requirements
Must-have
Jira Service Management (JSM)
workflow configuration
automation rules
integration management
user support and training
Nice-to-have
AI tools within Jira
basic scripting knowledge
supporting design teams
Key Requirements
Proven experience as a Jira Administrator
Strong hands-on expertise in Jira Service Management (JSM)
Solid understanding of ITSM and ITIL principles
Experience managing integrations (e.g., Slack)
Ability to create documentation and knowledge bases
Strong stakeholder communication and user support skills