Customer Service Representative

BMO

Vancouver, Canada
Base: $34,750.00 - $47,250.00; bonus/equity: not s...
Deliver exceptional customer service
Identify customer needs
Provide financial guidance
Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions

Job Summary

  • Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.
  • Supports customer requests for banking services, handling transactions, inquiries, and offering advice on digital and self-serve options.
  • BMO is committed to an inclusive, equitable and accessible workplace, valuing diversity and offering accommodations upon request.

Matching Summary

Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.

Salary

Base: $34,750.00 - $47,250.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Deliver exceptional customer service
  • Identify customer needs
  • Provide financial guidance
  • Handle banking transactions
  • Support digital banking options
  • Collaborate with branch team
  • Follow risk and compliance policies

Nice-to-have

  • Creative problem-solving approach
  • Proactive customer engagement
  • Continuous improvement mindset
  • Adaptable to schedule changes
  • Passion for helping customers

Key Requirements

  • Post-secondary degree or certification desirable
  • Experience with social media, tablets, smartphones, online tools
  • Ability to assist users with digital applications
  • Basic knowledge of sales and business banking solutions

Work Rights

Not specified

Tailored Resume

Cover Letter