Technical Customer Success Manager

PostHog

Remote (GMT-8 to GMT+2)
Base salary + bonus for retention targets; ote is ...
Fully remote
Technical troubleshooting and debugging skills
Strong customer relationship building abilities
Experience with product analytics and data tools
PostHog is seeking a Technical Customer Success Manager to engage with 25-40 high-value customers, ensuring their retention and successful use of PostHog’s suite of products. The role requires strong technical skills, customer focus, and the ability to troubleshoot issues independently without defaulting to support teams

Job Summary

  • This role involves managing a portfolio of 25-40 paying customers in the $20k-$100k+ ARR range while ensuring their retention and growth.
  • The successful candidate will act as the primary technical expert for customers, solving complex issues without immediately escalating to support teams.
  • PostHog offers a fully remote culture with a focus on autonomy, transparency, and shipping fast across globally distributed timezones.

Matching Summary

Match Score: 85

PostHog is seeking a Technical Customer Success Manager to engage with 25-40 high-value customers, ensuring their retention and successful use of PostHog’s suite of products. The role requires strong technical skills, customer focus, and the ability to troubleshoot issues independently without defaulting to support teams.

Salary

Base salary plus bonus for retention targets; OTE is 80/20 split; Check compensation calculator for specific figures

Skills & Requirements

Must-have

  • Technical troubleshooting and debugging skills
  • Strong customer relationship building abilities
  • Experience with product analytics and data tools
  • Ability to work autonomously in remote environment
  • Understanding of software development lifecycles

Nice-to-have

  • Pre-sales or Technical Account Manager experience
  • Familiarity with developer tools ecosystem
  • Experience with SQL and data warehouse concepts
  • Background in A/B testing or feature flags
  • Proven track record in high-growth startups

Key Requirements

  • Comfortable working with code and raising PRs
  • Deep understanding of product team workflows
  • Ability to manage 40+ customers at scale

Work Rights

Must be located in GMT-8 to GMT+2 timezone

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