Customer Success Manager

Workwize

New York, United States
On-site
Drive customer adoption, retention, and growth
Manage complete customer lifecycle
Identify upselling and cross-selling opportunities
Join our team as the Customer Success in the US for our fast-growing, SaaS scale-up, driving adoption, retention, and growth

Job Summary

  • Join our team as the Customer Success in the US for our fast-growing, SaaS scale-up, driving adoption, retention, and growth.
  • Be responsible for the complete customer lifecycle, ensuring successful delivery, adoption, expansion, and renewal of products and services.
  • Workwize offers 25 days of paid vacation, 401(k) with competitive support, and flexible work setups for better work-life balance.

Matching Summary

Join our team as the Customer Success in the US for our fast-growing, SaaS scale-up, driving adoption, retention, and growth.

Skills & Requirements

Must-have

  • Drive customer adoption, retention, and growth
  • Manage complete customer lifecycle
  • Identify upselling and cross-selling opportunities
  • Utilize data analysis for revenue growth
  • Communicate effectively across departments
  • Provide excellent customer service

Nice-to-have

  • Entrepreneurial & digital mindset
  • Caring and making a difference
  • Ambassador of hybrid working
  • Natural-born team player

Key Requirements

  • 4+ years client-facing experience
  • SaaS environment experience preferred
  • Previous Sales experience
  • Bachelor’s or Master’s degree
  • Proficiency in PowerPoint and Excel
  • Experience in data analysis and interpretation

Work Rights

Not specified

Tailored Resume

Cover Letter