Customer Service Representative I

FOX Factory Holding Corp.

Competitive wages; not specified; medical, dental,...
Not specified (likely office-based)
Clear communication skills via phone email chat
Ability to multi-task and prioritize effectively
Basic to advanced ms office excel expertise
FOX Factory Holding Corp. is seeking an entry-level Customer Service Representative to support customers and dealers with their inquiries, orders, and product information. The role requires strong communication skills and some knowledge of the bicycle industry, with a focus on providing exceptional customer service in a fun and collaborative work environment

Job Summary

  • This entry-level role guides customers and dealers through the FOX experience by providing professional assistance over phone and email.
  • Employees will use expert product knowledge to offer advice and manage orders while maintaining ongoing relations with current customers.
  • The company offers competitive wages, great benefits, employee discounts, and a fun team environment focused on bringing great products to customers.

Matching Summary

Match Score: 75

FOX Factory Holding Corp. is seeking an entry-level Customer Service Representative to support customers and dealers with their inquiries, orders, and product information. The role requires strong communication skills and some knowledge of the bicycle industry, with a focus on providing exceptional customer service in a fun and collaborative work environment.

Salary

Competitive wages; Not specified; Medical, Dental, Vision, 401k with matching

Skills & Requirements

Must-have

  • Clear communication skills via phone email chat
  • Ability to multi-task and prioritize effectively
  • Basic to advanced MS Office Excel expertise

Nice-to-have

  • Understanding of bicycle industry preferred
  • Empathy and positive language usage
  • Willingness to work at local events races

Key Requirements

  • HS Diploma or GED required
  • Bicycle industry understanding is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter