This role involves providing Tier 1 and Tier 2 support to troubleshoot and resolve complex hardware, software, network, and voice communication issues onsite in Lompoc, CA
Job Summary
This role involves providing Tier 1 and Tier 2 support to troubleshoot and resolve complex hardware, software, network, and voice communication issues onsite in Lompoc, CA.
Unisys offers an outstanding benefits package including unlimited paid time off, a 401(k) plan, comprehensive healthcare, HSA matching, and ongoing learning opportunities.
The position requires passing an extensive background check to get on base and being willing to work Monday through Friday from 7:30 AM to 3:30 PM PST, with potential for longer hours.
Matching Summary
This role involves providing Tier 1 and Tier 2 support to troubleshoot and resolve complex hardware, software, network, and voice communication issues onsite in Lompoc, CA.
Skills & Requirements
Must-have
Tier 1 and Tier 2 technical support
Onsite support in Lompoc CA
Troubleshooting hardware and software
Network connectivity issue resolution
Voice communications and voicemail systems support
Field service duties
Client and COTS applications support
Nice-to-have
Problem solving and analytical skills
Supporting L1 and L2 support agents
Communicating technical information to non-technical users
Willingness to work extended hours
Video interview process
Key Requirements
High School Diploma or GED
2-4 years experience in relevant area
Willingness to be onsite 5 days a week
Pass extensive background check
Have a REAL ID
May require technical certification or Associate Degree