Call Center Representative (weekend Availability)

Accel Entertainment, Inc.

Base: $19.00 ph; bonus/equity: not specified; bene...
2-3 years high-volume call center experience
Proficiency in microsoft excel and outlook
Experience with salesforce and field service lightning
The primary responsibilities include receiving inbound service calls, troubleshooting issues, and coordinating the dispatch of field personnel to resolve technical problems

Job Summary

  • The primary responsibilities include receiving inbound service calls, troubleshooting issues, and coordinating the dispatch of field personnel to resolve technical problems.
  • Accel Entertainment operates over 27,000 electronic gaming terminals across ten states and provides turnkey gaming solutions including 24/7 customer service.
  • Employees are eligible for voluntary full-time benefits including medical, dental, vision, life insurance, and access to traditional or Roth 401(k) plans.

Matching Summary

The primary responsibilities include receiving inbound service calls, troubleshooting issues, and coordinating the dispatch of field personnel to resolve technical problems.

Salary

Base: $19.00 per hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, life, AD&D, disability, 401(k), EAP

Skills & Requirements

Must-have

  • 2-3 years high-volume call center experience
  • Proficiency in Microsoft Excel and Outlook
  • Experience with Salesforce and Field Service Lightning
  • Ability to work weekends
  • Strong written and verbal communication skills

Nice-to-have

  • Bilingual in Spanish preferred
  • Experience with Bomgar and VNC Viewer
  • Ability to manage challenging customers
  • Collaborative team player mindset
  • Process improvement initiative

Key Requirements

  • 2–3 years of experience in a high-volume call center environment
  • Must be at least 21 years of age
  • Proficiency in Microsoft Word, Outlook, and Excel

Work Rights

Not specified

Tailored Resume

Cover Letter