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The London Stock Exchange Group is seeking a Digital Customer Success Manager to enhance customer engagement and ensure effective utilization of Risk solutions. The role emphasizes building strong relationships with clients, facilitating their success through tailored support and strategic planning.
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Job Summary
The Digital Customer Success Manager plays a meaningful role in delivering a differentiated, scalable customer experience that drives value realisation, adoption, and long-term retention of LSEG Risk solutions.
This role blends digital-first engagement with targeted, high-impact customer interactions to improve product value and commercial outcomes.
Collaborate optimally with internal partners across Sales, Product, Operations, and Support to ensure a joined-up customer journey.
Matching Summary
Match Score: 75
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The London Stock Exchange Group is seeking a Digital Customer Success Manager to enhance customer engagement and ensure effective utilization of Risk solutions. The role emphasizes building strong relationships with clients, facilitating their success through tailored support and strategic planning.
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Skills & Requirements
Must-have
Drive commercial value and adoption
Develop customer success plans
Monitor product usage and sentiment
Collaborate with internal partners
Act as a trusted advisor
Nice-to-have
Digital-first engagement
Tailored enablement and training
Proactive risk identification
Customer intelligence collection
Key Requirements
Experience in customer engagement, success management, or strategic account support