Pact Representative I

thealpha.careers

Base: $21.85 - $32.80 ph; bonus/equity: not specif...
Fully remote
Customer service in healthcare
Scheduling patient appointments
Insurance verification and updates
Uses facility/provider information and established policies to link the patient experience between PACT and practice sites while providing excellent customer service

Job Summary

  • Uses facility/provider information and established policies to link the patient experience between PACT and practice sites while providing excellent customer service.
  • Responsibilities include scheduling, insurance verification, triaging emergent calls, and assisting with marketing efforts and database updates.
  • Advocate Health offers comprehensive benefits, competitive compensation, career development programs, and is a national leader in clinical innovation and value-based care.

Matching Summary

Uses facility/provider information and established policies to link the patient experience between PACT and practice sites while providing excellent customer service.

Salary

Base: $21.85 - $32.80 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive benefits including health, dental, vision, retirement, and paid time off

Skills & Requirements

Must-have

  • Customer service in healthcare
  • Scheduling patient appointments
  • Insurance verification and updates
  • Multi-line telephone system operation
  • Basic technical troubleshooting
  • Handling emergent calls and triage

Nice-to-have

  • Basic knowledge of medical terminology
  • Ability to work in fast-paced environment
  • Strong verbal communication skills
  • Organizational and prioritization skills
  • Experience with multiple software systems
  • Problem-solving and multitasking skills

Key Requirements

  • High School Graduate
  • 0-1 year experience in call center or healthcare customer service
  • No licensure or certification required

Work Rights

Not specified

Tailored Resume

Cover Letter