The IT Service Desk is the central point of contact for all IT related incidents and service requests, providing second line support for the EMEA region
Job Summary
The IT Service Desk is the central point of contact for all IT related incidents and service requests, providing second line support for the EMEA region.
The role involves resolving support requests, meeting customer satisfaction, and ensuring continuous service delivery in a dynamic, fast-paced environment.
We are seeking a proficient, helpful, and friendly Junior Helpdesk Support Technician to be based in our European Headquarters in Maidenhead.
Matching Summary
The IT Service Desk is the central point of contact for all IT related incidents and service requests, providing second line support for the EMEA region.
Skills & Requirements
Must-have
Second line support
Microsoft Operating Systems
Microsoft Windows-based PC hardware
Microsoft Office packages
English language fluency
Nice-to-have
Customer service best practice
Work on own initiative
Flexibility and enthusiasm
Continuous service delivery
Key Requirements
IT related higher education qualification (Last year of studies)