Service Manager

NXP USA INC.

Bangalore, India
On-site
Vendor performance monitoring
Sla management
Incident, problem, change management
As Service Manager for the Business Applications IT team, you are responsible for overseeing and managing the application managed services and application development services provided by external vendors

Job Summary

  • As Service Manager for the Business Applications IT team, you are responsible for overseeing and managing the application managed services and application development services provided by external vendors.
  • The Service Manager acts as the primary liaison between the organization and the vendor, ensuring service delivery meets agreed standards, timelines, and business objectives.
  • A challenging and impactful role in a global high-tech enterprise with a collaborative, innovative, and supportive work environment.

Matching Summary

As Service Manager for the Business Applications IT team, you are responsible for overseeing and managing the application managed services and application development services provided by external vendors.

Skills & Requirements

Must-have

  • vendor performance monitoring
  • SLA management
  • incident, problem, change management
  • ITSM tooling experience

Nice-to-have

  • continuous improvement initiatives
  • flexible and team player
  • analytical mindset

Key Requirements

  • Bachelor’s degree in IT or Business
  • ITIL framework knowledge
  • Vendor management skills
  • Manage multiple priorities
  • Fluent in English

Work Rights

Not specified

Tailored Resume

Cover Letter