Scheduling Technician - Surgical Services

Mass General Brigham

Boston, MA, USA
Base: $18.58 - $26.58phly; bonus/equity: not speci...
Fully remote
High school diploma or equivalent required
Customer service work experience in contact/call center
Strong communication and interpersonal skills
The role involves coordinating registration and scheduling for new patient appointments at Massachusetts Eye and Ear Infirmary within Mass General Brigham

Job Summary

  • The role involves coordinating registration and scheduling for new patient appointments at Massachusetts Eye and Ear Infirmary within Mass General Brigham.
  • Candidates must demonstrate excellent customer service skills while handling sensitive patient information in strict compliance with HIPAA guidelines.
  • The position offers a competitive hourly pay range of $18.58 - $26.58 along with comprehensive benefits and career advancement opportunities.

Matching Summary

The role involves coordinating registration and scheduling for new patient appointments at Massachusetts Eye and Ear Infirmary within Mass General Brigham.

Salary

Base: $18.58 - $26.58/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement, differentials, premiums, and bonuses

Skills & Requirements

Must-have

  • High School Diploma or Equivalent required
  • Customer service work experience in contact/call center
  • Strong communication and interpersonal skills
  • Ability to handle high volume of calls
  • Detail-oriented with accurate data entry

Nice-to-have

  • Experience in a medical office or health care setting
  • Epic experience preferred
  • Knowledge of referral triage processes
  • Understanding of insurance stipulations
  • Service recovery capabilities

Key Requirements

  • High School Diploma or Equivalent
  • 0-1 year customer service experience
  • 0-1 year medical office experience (preferred)
  • Epic system experience (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter