Desktop Engineer

RAPSYS TECHNOLOGIES PTE. LTD.

Singapore, Singapore
Windows os troubleshooting
Macintosh platform support
Ms outlook client support
The role involves providing comprehensive desktop support and troubleshooting for both walk-in and onsite users

Job Summary

  • The role involves providing comprehensive desktop support and troubleshooting for both walk-in and onsite users.
  • Engineers are expected to manage incidents from initial report through temporary or permanent resolution while maintaining accurate records.
  • Candidates must be available to rotate on alternate Saturdays to ensure continuous coverage during operating hours.

Matching Summary

Match Score: 75

The role involves providing comprehensive desktop support and troubleshooting for both walk-in and onsite users.

Skills & Requirements

Must-have

  • Windows OS troubleshooting
  • Macintosh platform support
  • MS Outlook client support
  • Mobile device assistance
  • Ticketing system management

Nice-to-have

  • Strong customer service skills
  • Walk-in counter experience
  • Onsite roaming support capability

Key Requirements

  • Minimum Diploma in IT related fields
  • At least 1 year of End user support experience
  • Knowledge of Windows, Macintosh, MS Outlook, and mobile devices

Work Rights

Not specified

Tailored Resume

Cover Letter