Client Care Representative - Individual Protection
SunLife
Minimum 1 year inbound call center experience
College graduate of a 4-year course
Proficient windows knowledge and keyboarding skills
This role is accountable for providing outstanding customer service by resolving telephone inquiries in a fast-paced Client Care Centre
Job Summary
This role is accountable for providing outstanding customer service by resolving telephone inquiries in a fast-paced Client Care Centre.
You will navigate computer systems to track calls, gather information, and effectively resolve moderately complex client inquiries about life insurance policies.
The position requires maintaining thorough records of all actions taken while delivering accurate and timely information to enhance customer loyalty.
Matching Summary
This role is accountable for providing outstanding customer service by resolving telephone inquiries in a fast-paced Client Care Centre.
Skills & Requirements
Must-have
Minimum 1 year inbound call center experience
College graduate of a 4-year course
Proficient Windows knowledge and keyboarding skills
Nice-to-have
Ability to handle 2 concurrent chats with customers