Team Leadership: Assign daily tasks, schedule shifts, and manage team workflows to meet deadlines and business objectives. Performance Management: Monitor employee productivity, provide actionable feedback, and assist in conducting performance reviews. Training & Development: Onboard new hires, train existing staff on new processes, and identify opportunities for upskilling. Conflict Resolution: Address workplace conflicts, handle customer complaints, and manage employee grievances promptly. Reporting & Compliance: Report team progress and metrics to senior management, and ensure a safe, compliant work environment.