Base: $18.50 - $20.50 usd ph; bonus/equity: not sp...
On-site
Front-line leadership experience
Billing issue resolution skills
Member retention strategy execution
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service
Job Summary
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
The Member Experience Manager will partner with department managers to train, motivate, and develop front desk staff while ensuring facility standards are met.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.
Matching Summary
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
Salary
Base: $18.50 - $20.50 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay
Skills & Requirements
Must-have
Front-line leadership experience
Billing issue resolution skills
Member retention strategy execution
Facility cleanliness monitoring
Fast-paced customer environment
Nice-to-have
Fitness industry operations knowledge
Empathy and solution-oriented mindset
Social media reputation management
Team motivation and development
Personalized member outreach
Key Requirements
Must obtain CPR certification within 30 days
Must pass background check
Must attend Ethos and Customer Service Training within 30 days