Team Leader, Operations_polish C2 Or Dutch C2 + Eng B2_bytedance_lisbon

Concentrix

Lisbon, Portugal
Base + performance bonuses; health insurance inclu...
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Fluent polish or dutch c2 level
English b2 proficiency required
1+ year team leader experience in bpo
** Concentrix is seeking a Team Leader for Operations in Lisbon, Portugal, requiring fluency in Polish or Dutch and English proficiency. The role involves supervising call center associates, ensuring performance metrics are met, and supporting team development within a dynamic and supportive work environment. **

Job Summary

  • The Team Leader is responsible for the day-to-day supervision of a group of call center associates while ensuring performance metrics are achieved.
  • Concentrix offers competitive salary, health insurance from day one, and fully paid training and onboarding programs.
  • Over 80% of the leadership team at Concentrix has been promoted internally, highlighting strong career growth potential.

Matching Summary

Match Score: 75

** Concentrix is seeking a Team Leader for Operations in Lisbon, Portugal, requiring fluency in Polish or Dutch and English proficiency. The role involves supervising call center associates, ensuring performance metrics are met, and supporting team development within a dynamic and supportive work environment. **

Salary

Base + performance bonuses; Health insurance included; Fully paid training provided

Skills & Requirements

Must-have

  • Fluent Polish or Dutch C2 level
  • English B2 proficiency required
  • 1+ year Team Leader experience in BPO
  • Experience with 24/7 rotating schedule
  • Call center supervision skills

Nice-to-have

  • Strong coaching and motivation abilities
  • Excellent communication and interpersonal skills
  • Ability to prioritize and multitask
  • Positive attitude and team advocacy
  • Willingness to participate in leadership training

Key Requirements

  • Polish C2 or Dutch C2 language fluency
  • Minimum 1 year Team Leader experience in BPO
  • English B2 or higher proficiency
  • Eligibility to work in Portugal
  • Availability for 24/7 rotating shifts

Work Rights

Must be legally authorized to work in Portugal

Tailored Resume

Cover Letter