Data Center Operator Lead Technician

JLL UK

Spartanburg, SC, US
Not specified; not specified; comprehensive medica...
Onsite
5+ years hands-on data center hardware repair
Lead escalation point for complex break/fix issues
Mentor junior technicians and assign work orders
The Data Center Break/Fix Lead Technician serves as the senior onsite escalation point ensuring system uptime through efficient incident resolution

Job Summary

  • The Data Center Break/Fix Lead Technician serves as the senior onsite escalation point ensuring system uptime through efficient incident resolution.
  • This role involves guiding and mentoring junior technicians while coordinating technical leadership during major system outages and critical failures.
  • JLL offers a comprehensive benefits package including paid parental leave at 100% of salary and early access to earned wages.

Matching Summary

The Data Center Break/Fix Lead Technician serves as the senior onsite escalation point ensuring system uptime through efficient incident resolution.

Salary

Not specified; Not specified; Comprehensive Medical Dental Vision Care; 401(k) matching; Paid parental leave; Early access to earned wages

Skills & Requirements

Must-have

  • 5+ years hands-on data center hardware repair
  • Lead escalation point for complex break/fix issues
  • Mentor junior technicians and assign work orders
  • Manage OEM vendor relationships for Dell HPE Cisco
  • Enforce SOPs and ITSM workflow compliance

Nice-to-have

  • Experience with DCIM tools and monitoring systems
  • Knowledge of ITIL framework and change management
  • Background in preventive maintenance programs
  • Strong documentation and reporting skills
  • Experience presenting to management

Key Requirements

  • Associate degree in IT or equivalent experience
  • Minimum 5+ years data center hardware repair experience
  • Advanced knowledge of server networking and storage hardware
  • Proven leadership experience in mission-critical environments
  • Authorized to work in the United States without sponsorship

Work Rights

Must be authorized to work in the United States

Tailored Resume

Cover Letter