Manager, Library Services (access And User Services Circulation Manager)
education.louisville.edu
Louisville, Kentucky, US
Fully remote
Supervise daily desk and backroom operations
Manage circulation and access functions
Oversee public service desks
The overarching purpose of the position is to ensure access to high-quality library resources and services in order to advance student success and support the research mission of the university
Job Summary
The overarching purpose of the position is to ensure access to high-quality library resources and services in order to advance student success and support the research mission of the university.
This position will report to, and coordinate with, the Access Services Librarian to create department policies, procedures, training, and customer service goals.
Serve as primary AUS web designer and liaison for changes to the department’s pages and serve as the AUS emergency coordinator.
Matching Summary
The overarching purpose of the position is to ensure access to high-quality library resources and services in order to advance student success and support the research mission of the university.
Skills & Requirements
Must-have
Supervise daily desk and backroom operations
Manage circulation and access functions
Oversee public service desks
Maintain library policies and procedures
Manage statistical data collection
Serve as AUS emergency coordinator
Nice-to-have
Customer service excellence
Advance student success
Support university research mission
Ensure accessibility standards compliance
Key Requirements
Bachelor's degree in liberal arts, business, computer/information science or related field
Four (4) years of relevant experience
Equivalent combination of education and experience
5-8 years of customer service experience
3-5 years of supervisory, management, or leadership experience