Supervisor, Verbal Complaints- Compliance Servicing

Newrez

Coppell, TX, United States
Fully remote
Investigating and responding to consumer complaints
Supervising and training team members
Mortgage servicing compliance knowledge
The Supervisor Homeowner Advocacy is responsible for supervising the Homeowner Advocacy Team in their work of investigating and responding to consumer complaints

Job Summary

  • The Supervisor Homeowner Advocacy is responsible for supervising the Homeowner Advocacy Team in their work of investigating and responding to consumer complaints.
  • This position is designed to ensure productivity, quality, and training to is adequate for the team to resolve consumer complaints quickly before they escalate, to prevent more risk and exposure to the company, and improve the overall customer experience.
  • We offer benefits, programs, and perks that support you in every aspect of your life.

Matching Summary

The Supervisor Homeowner Advocacy is responsible for supervising the Homeowner Advocacy Team in their work of investigating and responding to consumer complaints.

Skills & Requirements

Must-have

  • Investigating and responding to consumer complaints
  • Supervising and training team members
  • Mortgage servicing compliance knowledge
  • Superior customer service skills
  • Verbal/phone communication skills

Nice-to-have

  • Empowering employees and encouraging innovation
  • Investing in employee growth and wellbeing
  • Proactively monitoring high priority escalations
  • Familiarity with SQL, Tableau, and ILS systems

Key Requirements

  • High School Diploma required
  • Bachelor’s degree preferred
  • 6+ years related experience
  • Prior supervisory experience
  • Smart phone meeting Company security standards

Work Rights

Not specified

Tailored Resume

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