Customer support experience in gst or get environments
Strong analytical thinking and structured problem-solving
Ability to manage multiple priorities under pressure
The QA Specialist ensures service excellence across first-level and second-level customer support operations through quality monitoring and coaching
Job Summary
The QA Specialist ensures service excellence across first-level and second-level customer support operations through quality monitoring and coaching.
This role involves conducting monthly evaluations, leading quarterly site reviews, and collaborating with governance teams to define evaluation criteria.
The ideal candidate will identify high-potential agents for transition to expert roles and contribute to internal change management initiatives.
Matching Summary
The QA Specialist ensures service excellence across first-level and second-level customer support operations through quality monitoring and coaching.
Skills & Requirements
Must-have
Customer support experience in GST or GET environments
Strong analytical thinking and structured problem-solving
Ability to manage multiple priorities under pressure
Nice-to-have
Excellent communication skills
Commitment to continuous learning
Familiarity with case-handling procedures and system architecture