1+ years project management with workday hcm payroll or financials
Business level japanese communication skills
This role serves as a key partner to drive business transformation for enterprise customers by aligning product roadmaps with their long-term strategic goals
Job Summary
This role serves as a key partner to drive business transformation for enterprise customers by aligning product roadmaps with their long-term strategic goals.
The Customer Success Manager acts as a central hub connecting Professional Services, Production Services, Sales, and Product Management teams to ensure operational excellence.
Workday offers a culture of integrity and empathy where employees are trusted to take risks and develop skills while working on cutting-edge AI solutions.
Matching Summary
This role serves as a key partner to drive business transformation for enterprise customers by aligning product roadmaps with their long-term strategic goals.
Skills & Requirements
Must-have
5+ years customer facing services experience
1+ years project management with Workday HCM Payroll or Financials
Business level Japanese communication skills
Executive level stakeholder engagement
Issue resolution and escalation management
Nice-to-have
Experience with State and Local Government customers
Functional expertise in Workday Financials
Adaptive Planning implementation experience
Strong presentation and webinar hosting skills
Cross-functional collaboration across Sales and Product
Key Requirements
Bachelor's degree or equivalent work experience
Ability to travel up to 30%
Must be able to work from Tokyo or Osaka office 50% of the time