Senior Customer Success Manager-state & Local Government

Workday

Salt Lake City, UT, USA
Primary location base pyy range: $113,800 usd - $1...
**
Customer relationship management
Customer success management
Enterprise implementation project management
** Workday is seeking a Senior Customer Success Manager for State and Local Government to enhance customer satisfaction and engagement with their SaaS solutions. Candidates should have extensive experience in customer-facing roles within a complex software environment, ideally with a background in government projects. **

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • Customer Success is a key role to ensure Workday’s customer happiness and success.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Senior Customer Success Manager for State and Local Government to enhance customer satisfaction and engagement with their SaaS solutions. Candidates should have extensive experience in customer-facing roles within a complex software environment, ideally with a background in government projects. **

Salary

Primary Location Base Pay Range: $113,800 USD - $170,800 USD; Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants

Skills & Requirements

Must-have

  • customer relationship management
  • customer success management
  • enterprise implementation project management
  • SaaS implementations
  • Workday product suite
  • customer adoption monitoring

Nice-to-have

  • sun-drenched optimism and drive
  • courageous collaborators
  • curious minds
  • empathy and shared enthusiasm
  • functional domain expertise with Financials

Key Requirements

  • 7+ years customer facing services role
  • issue resolution and escalation management
  • CRM and customer success platforms
  • State & Local Government customer base
  • complex software or SaaS environment
  • travel up to 20%

Work Rights

Not specified

Tailored Resume

Cover Letter