As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression
Job Summary
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
Matching Summary
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
Skills & Requirements
Must-have
Professional and friendly phone etiquette
Operates multiple-line telephone system
Accepts payments and maintains cash drawer
Maintains accurate client and pet records
Remains calm in emergency situations
Nice-to-have
Empathizes with emotional clients
Creates a welcoming environment
People-focused approach
Sense of belonging
Key Requirements
HS Diploma or educational equivalent
Excellent customer service skills
Computer efficiency
Very detail-oriented
One year of customer service representative experience
Knowledge of veterinary medical terminology and procedures