**
Mercy Health is seeking a Receipting & Collections Officer for a hybrid role in Richmond, United States. The position involves managing overdue accounts, ensuring effective communication with stakeholders, and requires strong attention to detail and customer service skills.
**
Job Summary
For over a century, our incredible teams have provided care for people when they need it most.
The role of the Credit Officer is to ensure that all outstanding accounts, reconciliations, adjustments and refunds are processed / collected in a timely and effective manner.
Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.
Matching Summary
Match Score: 75
**
Mercy Health is seeking a Receipting & Collections Officer for a hybrid role in Richmond, United States. The position involves managing overdue accounts, ensuring effective communication with stakeholders, and requires strong attention to detail and customer service skills.
**
Skills & Requirements
Must-have
Manage a portfolio of overdue accounts
Follow up outstanding invoices
Determine payment arrangements
Investigate and reverse rejected payments
Report/Flag Doubtful Debtors
High level of accuracy and attention to detail
Nice-to-have
Resilient, compassionate and a whole lot of heart
Commitment to exceptional patient-centred care
Streamlining processes
Diverse and inclusive team culture
Key Requirements
Experience with Microsoft Excel
Experience working in a fast-paced complex environment
Clear ability to escalate decisively, clearly and with confidence
Excellent customer service
Excellent negotiation and communication skills
Excellent phone manners
Experience with Age Care/Home Care collection highly desirable