Product Support Manager

Plenti

Sydney, Australia
On-site
Internal support processes
Rapid issue resolution
Troubleshooting advice
Plenti is a dynamic and innovative fintech lender growing strongly by delivering better customer experiences

Job Summary

  • Plenti is a dynamic and innovative fintech lender growing strongly by delivering better customer experiences.
  • The Product Support Manager will take ownership of internal support processes, focusing on rapid issue resolution and escalation.
  • This role offers a unique opportunity to shape responsibilities while contributing to process development like incident response.

Matching Summary

Plenti is a dynamic and innovative fintech lender growing strongly by delivering better customer experiences.

Skills & Requirements

Must-have

  • Internal support processes
  • Rapid issue resolution
  • Troubleshooting advice
  • Deep investigations
  • Triage and backlog management
  • Reporting on support metrics

Nice-to-have

  • Shape and define responsibilities
  • Contribute to adjacent processes
  • Fast moving and ambitious business
  • Founder led business

Key Requirements

  • 3+ years of experience in relevant support roles
  • Proven technical problem-solving skills
  • Experience working with Engineering teams
  • Excellent verbal and written communicator
  • Able to explain highly technical information to a non-technical audience

Work Rights

Not specified

Tailored Resume

Cover Letter