Product Manager - Customer Support Experience Voice

Bankwest

Contact centre technologies
Leveraging ai and gen ai
Strong analytical skills
You will support squads within the crew to identify, develop and refine customer support experiences that will deliver sustainable benefits whilst improving customer satisfaction

Job Summary

  • You will support squads within the crew to identify, develop and refine customer support experiences that will deliver sustainable benefits whilst improving customer satisfaction.
  • Ensure we are driving digital first, cost reduction and improved customer outcomes and support delivery on our strategy to deliver an Omnichannel customer and colleague experience for voice and chat.
  • At Bankwest, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation.

Matching Summary

You will support squads within the crew to identify, develop and refine customer support experiences that will deliver sustainable benefits whilst improving customer satisfaction.

Skills & Requirements

Must-have

  • contact centre technologies
  • leveraging AI and Gen AI
  • strong analytical skills
  • strong stakeholder management
  • end-to-end life cycle management
  • digital first strategy

Nice-to-have

  • inclusive team culture
  • collaboration and innovation
  • Agile methodology experience
  • diversity of thought and ideas

Key Requirements

  • Experience with contact centre technologies
  • Experience with leveraging AI and Gen AI
  • Strong analytical skills
  • Strong stakeholder management skills
  • Understanding of product implementation impacts
  • Agile methodology experience

Work Rights

Not specified

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