Tigo Com Pa is seeking a Supervisor for their B2B Customer Experience team who will be responsible for planning and executing customer experience strategies across various market segments. The ideal candidate should have at least three years of relevant experience, particularly in customer experience management, and possess knowledge of digital transformation and customer journey design
Job Summary
Supervise, plan, and execute the integral B2B customer experience strategy, driving continuous improvement of the ideal Customer Journey across all segments.
Accompany B2B digital transformation, ensuring a solid and differentiated service model that strengthens competitive positioning and guarantees exceptional customer satisfaction and recommendation levels (NPS).
Analyze customer feedback to generate insights and strategic recommendations, and foster an organizational culture centered on the customer.
Matching Summary
Match Score: 85
Tigo Com Pa is seeking a Supervisor for their B2B Customer Experience team who will be responsible for planning and executing customer experience strategies across various market segments. The ideal candidate should have at least three years of relevant experience, particularly in customer experience management, and possess knowledge of digital transformation and customer journey design.