The Renewal Specialist I plays a crucial role in ensuring a positive, professional, and engaging experience for all residents during the renewal process
Job Summary
The Renewal Specialist I plays a crucial role in ensuring a positive, professional, and engaging experience for all residents during the renewal process.
They are tasked with managing inbound resident communication across various channels, tracking renewals, and initiating outbound contacts to facilitate decision-making.
AvalonBay offers comprehensive benefits, growth opportunities based on achievement and promotion from within, and a culture built on purpose and core values.
Matching Summary
The Renewal Specialist I plays a crucial role in ensuring a positive, professional, and engaging experience for all residents during the renewal process.
Skills & Requirements
Must-have
Manage inbound resident communication
Track active and undecided renewals
Initiate outbound renewal contacts
Monitor renewal acceptance and trends
Execute renewal strategy
Adhere to Quality Expectations
Ensure compliance with policies and laws
Nice-to-have
Build rapport and foster positive relationships
Adapt to changing priorities
Self-motivated to succeed
Collaborate with colleagues effectively
Key Requirements
High School diploma or equivalent (GED)
At least 1 year multifamily or property management experience
Experience in a sales position requiring negotiating