Insurance Operations Specialist

Mercer

Singapore, Singapore, Singapore
Hybrid (3 days onsite)
Insurance policy documentation
Employee benefits administration
Customer service for policy inquiries
Mercer is looking for an Insurance Operations Specialist to join their Singapore team, where the candidate will provide administrative and technical support for insurance documentation and customer service. This hybrid role requires at least three days a week in the office and seeks a candidate with 2-4 years of relevant experience in general insurance

Job Summary

  • Provide essential administrative and technical support, ensuring the accurate, efficient, and timely production of all policy, employee benefits and related documentation across the insurance life cycle.
  • Handle inbound calls and deliver exceptional customer service regarding existing and new policy inquiries.
  • We help you be your best through professional development opportunities, interesting work and supportive leaders.

Matching Summary

Match Score: 85

Mercer is looking for an Insurance Operations Specialist to join their Singapore team, where the candidate will provide administrative and technical support for insurance documentation and customer service. This hybrid role requires at least three days a week in the office and seeks a candidate with 2-4 years of relevant experience in general insurance.

Skills & Requirements

Must-have

  • Insurance policy documentation
  • Employee benefits administration
  • Customer service for policy inquiries
  • Audit checks on offshore work
  • Coordination with offshore colleagues

Nice-to-have

  • Microsoft Office Suite proficiency
  • Ability to work under pressure
  • Motivated self-starter
  • Team player

Key Requirements

  • Bachelor’s Degree or equivalent
  • 2-4 years in client service/operational role
  • General insurance or life-related experience

Work Rights

Not specified

Tailored Resume

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