Not specified; not specified; medical, dental, vis...
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Stratmor and j.d. power survey expertise
Power bi or tableau visualization skills
8+ years customer insights experience
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Newrez is seeking a Director of Homeowner Insights to lead customer insight initiatives that enhance the homeowner experience through data-driven strategies. The ideal candidate should have extensive experience in customer insights, analytics, and a strong background in managing complex data and stakeholder relationships.
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Job Summary
The Director of Homeowner Insights plays a critical role in bringing the voice of the homeowner to life across the organization by synthesizing data from STRATMOR, J.D. Power, and internal channels.
This leader manages the day-to-day execution of survey data ingestion, quality assurance, reporting, and insight development while partnering with Customer Experience, Originations, and Digital teams.
Newrez offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, paid parental leave, and employee mortgage loan programs.
Matching Summary
Match Score: 75
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Newrez is seeking a Director of Homeowner Insights to lead customer insight initiatives that enhance the homeowner experience through data-driven strategies. The ideal candidate should have extensive experience in customer insights, analytics, and a strong background in managing complex data and stakeholder relationships.
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Salary
Not specified; Not specified; Medical, dental, vision, 401(k), paid leave, tuition reimbursement
Skills & Requirements
Must-have
STRATMOR and J.D. Power survey expertise
Power BI or Tableau visualization skills
8+ years customer insights experience
VOC data ingestion and governance
Root cause analysis and benchmarking
Nice-to-have
Strong storytelling and narrative skills
Experience in regulated mortgage environment
Ability to influence senior executives
Closed-loop action planning frameworks
Digital telemetry integration knowledge
Key Requirements
Bachelor's degree in Business, Analytics, Statistics, Marketing, Economics
8+ years experience in customer insights or VOC
Expertise in survey design and statistical methods