Client Care Representative

SunLife

Minimum 1 year inbound call center experience
Fluency in english speaking and writing
Ability to handle 3 concurrent chat sessions
You will receive telephone calls and manage three concurrent chat sessions to address customer inquiries

Job Summary

  • You will receive telephone calls and manage three concurrent chat sessions to address customer inquiries.
  • The role requires a commitment to a scheduled environment with flexibility for night shifts and overtime during peak periods.
  • You will contribute to a positive team environment while using online systems to resolve issues and promote Sun Life products.

Matching Summary

You will receive telephone calls and manage three concurrent chat sessions to address customer inquiries.

Skills & Requirements

Must-have

  • Minimum 1 year inbound call center experience
  • Fluency in English speaking and writing
  • Ability to handle 3 concurrent chat sessions
  • Proficient Windows knowledge and keyboarding skills

Nice-to-have

  • Previous BPO work experience in Healthcare or Insurance
  • Strong empathy and emotional control
  • Proactive customer-centric approach
  • Ability to adapt to changing business needs

Key Requirements

  • 1 year minimum inbound call center experience
  • Fluency in English
  • Proficiency with Windows OS
  • Strong written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter