The PBX Operator delivers friendly and courteous service while operating in a high-volume call-intake environment at Yaamava' Resort and Casino
Job Summary
The PBX Operator delivers friendly and courteous service while operating in a high-volume call-intake environment at Yaamava' Resort and Casino.
Essential duties include answering general questions regarding amenities, confirming online reservations, and expediting guest requests via applicable systems.
Incumbents must be able to work evening, weekend, and holiday shifts in a fast-paced, climate-controlled office setting.
Matching Summary
The PBX Operator delivers friendly and courteous service while operating in a high-volume call-intake environment at Yaamava' Resort and Casino.
Skills & Requirements
Must-have
High school diploma or GED required
One year customer service experience
Excellent telephone etiquette skills
Multi-line phone system operation
Ability to multi-task efficiently
Nice-to-have
Bilingual in a foreign language preferred
Administrative experience in hotel setting
Friendly and outgoing demeanor
Knowledge of Microsoft Office Suite
Thorough knowledge of resort amenities
Key Requirements
High school diploma or GED
Minimum one year customer service experience
Gaming license may be required by Tribal Gaming Commission