Lead Guest Services Part-time

Albuquerque Convention Center

Part-time, on-site
2+ years related work experience
High school diploma or equivalent
Strong interpersonal communication skills
The Albuquerque Convention Center is seeking a part-time Lead Guest Services Representative to oversee staff during events, ensuring a high level of guest satisfaction. The role requires strong leadership and communication skills, with responsibilities including staff deployment, guest interaction monitoring, and conflict resolution

Job Summary

  • The Lead Guest Services role oversees representatives during T-Mobile Center events to ensure a memorable guest experience.
  • Responsibilities include assigning staff deployments, monitoring interactions, providing coaching, and handling escalated guest situations.
  • Candidates must be dependable for working events including evenings, weekends, and holidays throughout the year.

Matching Summary

Match Score: 85

The Albuquerque Convention Center is seeking a part-time Lead Guest Services Representative to oversee staff during events, ensuring a high level of guest satisfaction. The role requires strong leadership and communication skills, with responsibilities including staff deployment, guest interaction monitoring, and conflict resolution.

Skills & Requirements

Must-have

  • 2+ years related work experience
  • High School Diploma or equivalent
  • Strong interpersonal communication skills
  • Conflict resolution abilities
  • Ability to lead by example
  • Multitasking in fast-paced environment

Nice-to-have

  • Previous sports or entertainment venue experience
  • Venue supervision experience
  • Bilingual English/Spanish proficiency
  • Relationship building with all staff levels
  • Dependable for evenings weekends holidays

Key Requirements

  • Minimum High School Diploma or equivalent
  • 2+ years of related work experience
  • Ability to adhere to department policies
  • Good judgment and conflict resolution skills
  • English language proficiency required

Work Rights

Not specified

Tailored Resume

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