Conseiller(ère) En Connaissances Et Processus (bilingue)/bilingual Knowledge & Process Consultant
National General Holdings Corp
Canada
Base: $60,480.00 - $94,536.00 py; not specified; n...
On-site
French language fluency
Knowledge management experience
Process documentation
Allstate Canada is seeking a bilingual Knowledge & Process Consultant to manage and optimize knowledge resources, enhancing agent success and customer experience. The role involves migration support to the Right Answers platform and creating user-friendly documentation for agents, requiring fluency in French and experience in knowledge management
Job Summary
This role plays a key part in enabling agent success and improving customer experience by managing and optimizing knowledge resources across Allstate Canada.
Initially focused on supporting the migration to the Right Answers platform, the consultant will transition into a broader role centered on the creation, maintenance, and continuous improvement of job aids, process documentation, and any other agent-facing knowledge content.
Allstate offers flexible work arrangements, employee discounts, a wellness allowance, and a comprehensive retirement savings program.
Matching Summary
Match Score: 85
Allstate Canada is seeking a bilingual Knowledge & Process Consultant to manage and optimize knowledge resources, enhancing agent success and customer experience. The role involves migration support to the Right Answers platform and creating user-friendly documentation for agents, requiring fluency in French and experience in knowledge management.
Salary
Base: $60,480.00 - $94,536.00 per year; Not specified; Not specified