Fnol Cabin Agent Bilingual

603

Mexico City, Mexico
Bilingual english and spanish fluency
1 year customer service experience
Emergency situation handling
The FNOL Cabin Agent provides immediate attention to insured customers facing vehicle or home accidents in both English and Spanish

Job Summary

  • The FNOL Cabin Agent provides immediate attention to insured customers facing vehicle or home accidents in both English and Spanish.
  • This role requires managing a 7x24-hour service window with specific shifts from Monday to Saturday, 10:00 to 18:00 hrs.
  • AIG offers a comprehensive Total Rewards Program including health, wellbeing, financial security benefits, and professional development opportunities.

Matching Summary

The FNOL Cabin Agent provides immediate attention to insured customers facing vehicle or home accidents in both English and Spanish.

Skills & Requirements

Must-have

  • Bilingual English and Spanish fluency
  • 1 year customer service experience
  • Emergency situation handling
  • Claims registration and validation
  • Microsoft Excel high proficiency

Nice-to-have

  • Basic insurance product knowledge
  • High empathy and listening skills
  • Quick thinking under pressure
  • Proactive teamwork capacity
  • Attention to detail

Key Requirements

  • 1 year in customer service
  • English B2/C1 Level writing and reading
  • Flexibility for rotation of shifts
  • In-person office collaboration required

Work Rights

Not specified

Tailored Resume

Cover Letter