Howden Group is seeking an experienced Support Analyst to join their Acturis Support team, providing application support and user training. The role requires a minimum of three years of Acturis experience and offers flexible working options, with an emphasis on employee empowerment and collaboration
Job Summary
Howden is seeking an experienced Support Analyst to join the Acturis Support team, providing high-quality application support, user training, and continuous improvement across the Acturis platform.
Key responsibilities include managing the internal Acturis helpdesk, identifying trends in support requests, and creating user-friendly guides and knowledge articles.
The role requires a minimum of 3 years' Acturis experience and at least 2 years' insurance customer-facing experience, with strong communication and problem-solving abilities.
Matching Summary
Match Score: 85
Howden Group is seeking an experienced Support Analyst to join their Acturis Support team, providing application support and user training. The role requires a minimum of three years of Acturis experience and offers flexible working options, with an emphasis on employee empowerment and collaboration.
Skills & Requirements
Must-have
Acturis platform support
Acturis helpdesk management
Insurance customer-facing experience
System and process improvement
User training and knowledge sharing
Nice-to-have
Collaborate with wider applications team
Gather user feedback and suggestions
Share best-practice tips
Support team members
Key Requirements
Minimum 3 years’ Acturis experience
At least 2 years’ insurance customer-facing experience
GCSEs (or equivalent) including English and Mathematics