Bilingual Consumer Contact Professional I

Fifth Third Bank

Grand Rapids, Michigan, US
Fluent in english and spanish
Excellent customer service skills
Excellent telephone communication skills
Handles telephone calls providing outstanding customer service using English and Spanish languages

Job Summary

  • Handles telephone calls providing outstanding customer service using English and Spanish languages.
  • Educates the customer about Bank products and services, and up sells and cross-sells other products based on the customer's needs.
  • Fifth Third Bank offers comprehensive benefits and differentiated compensation offerings.

Matching Summary

Handles telephone calls providing outstanding customer service using English and Spanish languages.

Skills & Requirements

Must-have

  • Fluent in English and Spanish
  • Excellent customer service skills
  • Excellent telephone communication skills
  • Basic computer skills
  • Problem solving skills

Nice-to-have

  • Previous customer service experience
  • Call center experience preferred
  • Ability to articulate and explain information clearly

Key Requirements

  • High school education or equivalent
  • Must be able to perform data entry

Work Rights

Not specified

Tailored Resume

Cover Letter