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The Duty Manager position at Raffles and Fairmont Makati requires an experienced hospitality professional to oversee Front Office operations, ensuring exceptional guest service in a luxury hotel setting. The ideal candidate should possess a degree in Hospitality Management and a minimum of three years of relevant experience, including one year in a supervisory role.
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Job Summary
The role requires demonstrating that all Front Office Standard Operating Policies and Procedures are performed in every guest interaction.
Candidates must maintain the balance between operational, administrative, and colleague needs by providing guidance and motivation to the Front Office team.
The position involves assisting guests according to Fairmont Hotels & Resorts Brand Standards while ensuring a warm welcome.
Matching Summary
Match Score: 75
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The Duty Manager position at Raffles and Fairmont Makati requires an experienced hospitality professional to oversee Front Office operations, ensuring exceptional guest service in a luxury hotel setting. The ideal candidate should possess a degree in Hospitality Management and a minimum of three years of relevant experience, including one year in a supervisory role.
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Skills & Requirements
Must-have
Front Office Standard Operating Policies
Fairmont Hotels Brand Standards
Property Management System proficiency
Multicultural awareness
Team guidance and motivation
Nice-to-have
Degree in Hospitality Management
Warm welcome delivery
Sophisticated urban sanctuary experience
Key Requirements
Minimum of three years in service industry
At least one year relevant experience
Graduate of Degree in Hospitality Management or related field