Retail Customer Service Specialist

DICK'S Sporting Goods

Geneva, IL, US
Base: $15.00 - $22.00 ph; bonus/equity: not specif...
Not specified (assumed in-store position based on job description).
Excellent customer experience delivery
Register coverage and cash handling
Front-end operations management
DICK'S Sporting Goods is seeking a Retail Customer Service Specialist in Geneva, IL, to enhance the shopping experience for customers through exceptional service and product knowledge. The role involves supporting front-end operations, training team members, and upholding company standards in a collaborative and inclusive environment

Job Summary

  • The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping environment.
  • This role serves as the primary customer service provider at the front end and acts as a liaison between customers and management.
  • The position requires promoting company programs such as customer loyalty participation and warranty sales while upholding safety and loss prevention policies.

Matching Summary

Match Score: 85

DICK'S Sporting Goods is seeking a Retail Customer Service Specialist in Geneva, IL, to enhance the shopping experience for customers through exceptional service and product knowledge. The role involves supporting front-end operations, training team members, and upholding company standards in a collaborative and inclusive environment.

Salary

Base: $15.00 - $22.00 per hour; Bonus/Equity: Not specified; Benefits: Generous suite of benefits including paid leave

Skills & Requirements

Must-have

  • Excellent customer experience delivery
  • Register coverage and cash handling
  • Front-end operations management
  • Team scheduling and workflow direction
  • Merchandising and presentation standards

Nice-to-have

  • Prior retail sales or cashier experience
  • Inclusive and diverse workforce mindset
  • Action-oriented decision making abilities
  • Collaborative teamwork approach

Key Requirements

  • Ability to lift 15 to 35 lbs items
  • Stand or walk for up to 4 hours
  • Perform repetitive motions for short periods

Work Rights

Not specified

Tailored Resume

Cover Letter