Windows Desktop Support Technician

Amentum Pr

Base: $27.70 ph; bonus/equity: not specified; bene...
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Windows 10 troubleshooting
Pc hardware maintenance
Remote assistance tools
** Amentum is seeking a Windows Desktop Support Technician to provide remote IT support primarily for the Department of Energy. The role involves troubleshooting Windows systems, communicating with users, and maintaining documentation, alongside a strong emphasis on customer service and technical proficiency. **

Job Summary

  • Provide prompt initial response and effective troubleshooting to assigned service requests ensuring performance standards are met or exceeded.
  • Benefits include health, dental, vision insurance, paid time off, retirement plans, educational reimbursement, parental leave, and employee stock purchase plan.
  • Amentum is an Equal Opportunity Employer committed to providing equal employment opportunities without regard to protected categories.

Matching Summary

Match Score: 75

** Amentum is seeking a Windows Desktop Support Technician to provide remote IT support primarily for the Department of Energy. The role involves troubleshooting Windows systems, communicating with users, and maintaining documentation, alongside a strong emphasis on customer service and technical proficiency. **

Salary

Base: $27.70 per hour; Bonus/Equity: Not specified; Benefits: Health, dental, vision, PTO, retirement, educational reimbursement, parental leave, stock purchase plan

Skills & Requirements

Must-have

  • Windows 10 troubleshooting
  • PC hardware maintenance
  • Remote assistance tools
  • Call tracking system documentation
  • Preventative maintenance checklist
  • Office 365 software proficiency

Nice-to-have

  • IT project participation
  • Knowledge base contribution
  • Team collaboration
  • Customer communication skills
  • Basic Field Windows support

Key Requirements

  • Associates or Technical Degree
  • Less than 5 years experience
  • CompTIA, Microsoft, or Apple IT certifications
  • Active U.S. Government Clearance

Work Rights

Active U.S. Government Clearance

Tailored Resume

Cover Letter