The Assistant Service Manager role at Carrier involves managing service agreements, coordinating repairs, and overseeing an inspector team to enhance customer satisfaction and operational efficiency. The ideal candidate should have a background in service operations, particularly in HVAC or industrial services, and possess strong organizational and communication skills
Job Summary
The role ensures timely contract renewals and accurate repair execution to drive customer satisfaction.
Candidates will supervise an inspector team to ensure inspections are performed on schedule and meet quality standards.
This position requires collaborating with Service Account Managers to review margins, labor, and scope changes.
Matching Summary
Match Score: 85
The Assistant Service Manager role at Carrier involves managing service agreements, coordinating repairs, and overseeing an inspector team to enhance customer satisfaction and operational efficiency. The ideal candidate should have a background in service operations, particularly in HVAC or industrial services, and possess strong organizational and communication skills.
Skills & Requirements
Must-have
Manage 120-day service agreement renewal cycle
Coordinate break-fix repairs and service projects
Supervise inspector team for quality standards
Utilize Salesforce and SAP systems
Collaborate with finance on revenue recognition
Nice-to-have
Strong organizational and communication skills
Ability to manage multiple priorities
Experience leading cross-functional teams
Recommend process improvements for efficiency
Key Requirements
Bachelor's degree in engineering or Business Administration
3-5 years experience in service operations
Familiarity with HVAC or industrial services preferred