Lead Product Manager - Ivr, Digital Iva & Conversational Ai

CarePlus Health Plans Inc

Remote
$126,300 - $173,700 py; bonus incentive plan; medi...
Hybrid
Conversational ai strategy
Google ccai / dialogflow cx
Digital iva and chat architectures
Drive the evolution of our omnichannel conversational automation ecosystem, spanning voice (IVR) and digital channels (web and mobile)

Job Summary

  • Drive the evolution of our omnichannel conversational automation ecosystem, spanning voice (IVR) and digital channels (web and mobile).
  • Own critical product workstreams, define strategy, guide execution, and partner cross-functionally to deliver measurable improvements in CX and operational performance.
  • Humana offers competitive benefits that support whole-person well-being, including medical, dental and vision benefits, 401(k) retirement savings plan, and time off.

Matching Summary

Drive the evolution of our omnichannel conversational automation ecosystem, spanning voice (IVR) and digital channels (web and mobile).

Salary

$126,300 - $173,700 per year; Bonus incentive plan; Medical, dental, vision, 401(k), time off

Skills & Requirements

Must-have

  • Conversational AI strategy
  • Google CCAI / Dialogflow CX
  • Digital IVA and chat architectures
  • NLU/NLP model optimization
  • Agile methodologies and human-centered design

Nice-to-have

  • Healthcare or insurance experience
  • Modernizing legacy IVR
  • Cloud contact center platforms
  • LLM-powered conversational automation

Key Requirements

  • 6+ years product management experience
  • 3+ years IVR, digital IVA, conversational AI
  • Hands-on modern conversational AI platforms
  • Proven success delivering AI-driven experiences
  • Excellent communication skills

Work Rights

Not specified

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